Frequently Asked Questions
At The Last Straw, we prioritize delivering the finest online experience to our valued customers. That's precisely why
we've taken the initiative to compile a comprehensive list of frequently asked questions and their corresponding answers,
all tailored to meet your needs. If you have additional inquiries, please don't hesitate to contact us.
Store Information & Hours
Do you have a retail store?
Do you have a retail store?
Yes! We'd love to welcome you to our beautiful showroom located at 978 Main Street in Blowing Rock, North Carolina. Our historic building is filled with thousands of carefully selected home décor items, seasonal collections, ladies' apparel, gifts, silk florals, Christmas décor, and much more.
What are your store hours?
What are your store hours?
Monday–Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 PM – 6:00 PM
Holiday hours may vary.
Do you carry ladies' apparel?
Do you carry ladies' apparel?
Yes! Our Ladies Boutique features fashionable clothing, accessories, handbags, jewelry, scarves, and seasonal styles that are constantly changing throughout the year.
Ordering & Pickup
Do you offer online shopping?
Do you offer online shopping?
Absolutely! Many of our products are available for purchase online and can be shipped directly to your home. New arrivals are added frequently, so be sure to check back often.
Are all products shown online available in your store?
Are all products shown online available in your store?
Most items are available both online and in-store, but inventory changes daily. If you're looking for something specific, give us a call and we'll be happy to check availability.
Can I order something that's out of stock?
Can I order something that's out of stock?
Many items can be reordered depending on vendor availability. Contact us and we'll gladly check whether an item can be special ordered.
Can I pick up my online order?
Can I pick up my online order?
Yes! Local customers may choose in-store pickup on many items. We'll notify you when your order is ready.
Do you sell gift cards?
Do you sell gift cards?
Yes! Gift cards make the perfect gift and never expire. They can be purchased online or in our store.
Shipping & Returns
What shipping options do you offer?
What shipping options do you offer?
We carefully package each order to help ensure it arrives safely. Shipping options and delivery times are shown during checkout.
Do you ship large or oversized items?
Do you ship large or oversized items?
Yes. Some oversized products require special shipping or freight delivery. If additional shipping charges apply, we'll contact you before processing your order.
What is your return policy?
What is your return policy?
We want you to love your purchase. If you're not completely satisfied, please review our Shipping & Returns policy or contact us and we'll be happy to help.
Custom Floral & Home Decor
Do you create custom floral arrangements?
Do you create custom floral arrangements?
Yes! Custom floral design is one of our specialties. Our experienced designers create one-of-a-kind arrangements using premium permanent botanicals to perfectly complement your home, office, or business.
Do you offer custom wreaths and garlands?
Do you offer custom wreaths and garlands?
Yes! We create custom wreaths, garlands, centerpieces, mailbox swags, mantel displays, and more. Whether your style is rustic, traditional, elegant, or modern, we'll design something uniquely yours.
What makes your artificial florals different?
What makes your artificial florals different?
We carefully select premium-quality permanent botanicals that look incredibly realistic and are designed to provide lasting beauty for years with minimal maintenance.
How do I care for artificial arrangements?
How do I care for artificial arrangements?
Simply dust occasionally with a soft cloth or feather duster. Keep arrangements out of prolonged direct sunlight to help preserve their colors.
Holiday Decorating
Do you decorate Christmas trees?
Do you decorate Christmas trees?
Yes! Christmas is one of our specialties. We design fully customized Christmas trees in a variety of styles including traditional, woodland, elegant, whimsical, contemporary, mountain lodge, and more.
Do you offer in-home decorating services?
Do you offer in-home decorating services?
Yes. Our professional designers can visit your home or business to help create a cohesive seasonal design. We offer:
- Christmas tree decorating
- Mantel decorating
- Wreath installation
- Holiday decorating
- Seasonal floral design
- Home styling
- Business decorating
Appointments fill quickly during the holiday season, so we recommend scheduling early.
Can you decorate my vacation home?
Can you decorate my vacation home?
Absolutely! Many of our customers own second homes in the High Country. We can decorate your home before you arrive so it's beautifully prepared for the season.
Do you take down holiday decorations after the season?
Do you take down holiday decorations after the season?
Yes. We offer complete holiday removal and storage assistance so you can simply enjoy the season while we handle the work.
How can I contact The Last Straw?
We're always happy to help.
The Last Straw
978 Main Street
Blowing Rock, NC 28605
Phone: (828) 295-3030
Email: info@thelaststrawinc.com